Return & Refund Policy

At BuyLaurels, customer satisfaction is our priority. We strive to deliver high-quality wellness products that meet your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

  • The product received is damaged, defective, or incorrect.
  • The product is unopened, unused, and in its original sealed packaging.
  • The return request is initiated within 7 days of receiving your order.
  • Proof of purchase (order number or invoice) is provided.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used dietary supplements.
  • Products with broken or removed safety seals.
  • Items damaged due to improper handling or storage after delivery.
  • Products purchased during clearance or promotional sales (unless received damaged or incorrect).

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact our customer support within 48 hours of delivery.
  2. Share your order number along with clear photographs or an unboxing video showing the issue.
  3. Our team will verify the claim and arrange a replacement or refund, if approved.

Return Process

To initiate a return:

  1. Email our support team with your order details.
  2. Wait for return authorization from our customer service.
  3. Securely pack the product in its original packaging.
  4. Ship the product to the address provided by our support team.

Returns sent without prior approval may not be accepted.

Refund Policy

Once your returned product is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds are generally processed within 7–10 business days.
  • Depending on your bank or payment provider, the credited amount may take additional time to reflect.

Replacement Policy

Eligible products may be replaced if they are:

  • Damaged during shipping.
  • Defective.
  • Incorrectly delivered.

Replacement requests are subject to product availability.

Order Cancellation

  • Orders may be cancelled before they are shipped for a full refund.
  • Once an order has been dispatched, it cannot be cancelled.
  • Refusing delivery after shipment may result in shipping charges being deducted from the refund, where applicable.

Shipping Charges

  • Shipping charges are non-refundable, except in cases where the product received is damaged, defective, or incorrect.
  • If the return is due to customer preference (where eligible), return shipping costs will be the customer’s responsibility.

Important Notes

  • BuyLaurels reserves the right to reject returns that do not meet the conditions outlined in this policy.
  • Refunds or replacements are processed only after successful product inspection.
  • We recommend checking your order immediately upon delivery.

Contact Us

For any questions regarding returns or refunds, please contact us:

BuyLaurels
Email: support@buylaurels.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Thank you for choosing BuyLaurels. We appreciate your trust and are committed to providing you with premium-quality wellness products and reliable customer support.